Privacy Policy

Last edited on [date].

1.    Welcome

We are [name], a [legal form], established in [address], with company number [KBO n°].

In this Privacy Policy, we explain what personal information we collect as a ‘controller’ and how we use and share it to improve our services.

This Privacy Policy is an integral part of our Terms and Conditions.

2.    Personal data

The limited personal data we hold is collected in the following ways:

  • Website: when you visit our website, certain data is registered via cookies (including your IP address) to provide and improve our website. More information about these cookies can be found in our separate Cookie Policy;
  • Business relationship: when you contact us in the context of our services as a (potential) customer or partner, we process your full name, contact details (email address, telephone number, office and/or residential address), and other data necessary for the order. billing or collaboration (such as your bank details, contact history, or data related to your previous orders);
  • Marketing: if you give us explicit permission for this, we will process your full name and e-mail address for sending direct marketing, newsletters, promotions, and promotions about our products and services. You can always easily unsubscribe for this.
  • [additional personal data if relevant]

While you are never required to disclose personal information, a refusal to provide necessary information may hinder or make impossible the provision of our services.

3.    Processing Purposes

We process personal data in the context of our general customer and order management, or to be able to provide our services. This includes customer administration, follow-up of orders and deliveries, invoicing, answering questions, and marketing purposes.

The processing takes place based on the following categories of legal grounds:

  • Based on your consent;
  • Out of necessity for the execution of an agreement;
  • Out of necessity to comply with a legal obligation;
  • To protect your vital interests or those of another person;
  • For the fulfillment of a task of public interest;
  • Out of necessity for the representation of our legitimate interests in doing business.

Insofar as the processing of personal data takes place based on your explicit consent, you always have the right to withdraw the given consent.

4.    Share with third parties

If this is necessary for the realization of the intended purposes, we may share personal data with employees and our professional partners. Our partners will in turn take the necessary technical and organizational measures to protect this personal data.

We will never commercialize your personal data to third parties. However, in the context of a possible reorganization, bankruptcy, or transfer of activities, data that is part of our business activities may be transferred to third parties.

In limited cases, we may also be required to share personal data based on a court order or mandatory law, such as in the context of anti-fraud or security issues, or to protect our rights.

5.    Retention period

The personal data is processed and kept by us for a reasonable period that is necessary for the realization of the intended purposes, depending on our contractual relationship, to comply with legal requirements, or in the context of usual retention mechanisms that are reasonably limited in time. (backups).

6.    Your rights

All persons whose personal data we store always have the right to:

  • to obtain access to their personal data;
  • to have their personal data corrected or supplemented if they are incorrect or incomplete;
  • have their personal data deleted;
  • have the processing of their personal data restricted;
  • to oppose the processing of their personal data for a serious and legitimate reason;
  • have their personal data transferred to another company.

To exercise the above rights, you can contact us by post or via [email address]. Upon receipt of your application, we must be able to verify your identity.

7.    Complaints

If you have any comments or questions about our privacy policy, we’d love to hear from you.

All persons whose personal data we store also have the right to file a complaint with the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 Brussels,

8.    Safety

We apply at least the usual technical and organizational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, alteration, falsification, distribution, or unauthorized access.

Personal data will only be passed on to a partner in a country outside the European Economic Area if that country guarantees an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification under the Privacy Shield Framework (

We cannot be held liable for incorrect or unlawful use of personal data by a third party. You also remain responsible for the confidentiality and use of your computer, IP address, log in and identification data.

9.    Your privacy

Your privacy is important to us.

We, therefore, make every effort to protect them as well as possible and attach great importance to compliance with (i) the Law of 8 December 1992 on the protection of privacy concerning the processing of personal data (as amended by the Law of 11 December 1998, “Personal Data Processing Act”); (ii) the anti-spam provisions of Book XII of the Economic Law Code regarding the law of the electronic economy; and (iii) European Regulation 2016/679 of 27 April 2016 on the protection of personal data (“General Data Protection Regulation”).